Paxos has historically served primarily institutional and high transaction volume customers. We have been able to provide solid, personalized customer service with limited investment in internal processes and tools since we serve a niche customer base with a very narrow set of products and services.
This past year, Paxos has grown significantly in our customer set, the usage of our products as well as in the breadth and depth of our offerings. Our business is much more complex than it's ever been, and the market has also matured quite a bit, with increasing competition for the products and services that we provide. With greater competition, and a more diversified customer base, it's more important than ever for us to focus on Customer Success and improve every customer interaction.
In order to help us support and scale our existing and future products, we are looking for a Director, Customer Success to join us and lead this initiative. The Director of Customer Success will define the way we think about Customer Success, establish scalable, global Customer Success operations and ensure Paxos will continue to lead the industry in this area. They will be obsessive about the customer experience and help reinforce our customer-first mindset and culture.
This is an exciting role that will lead Customer Success globally across the Company's products and services, and directly engage with our customers to build a strategic vision for the Paxos user experience. The Director will work cross-functionally with Product, Engineering, Operations, Compliance and other teams in the business.
What you will do:
The work that you do will have a huge impact on Paxos’ goals and bottom line. This is an exciting opportunity to join a company and help build from the ground up.
What you need to have:
Other than these qualifications, we're hoping to bring someone on board who loves what they do and can't wait to join an amazing team!